Vivint
Written by
kylebishop
About the brand
With a reputation for technological innovation and award-winning customer service, Vivint has close to 1.5 million customers and was named by CNET “The Best Professionally Installed System for Home Automation” in 2021. Vivint’s smart home security solutions and Vivint as a company have received praise from TechCrunch, Forbes, PC Mag, and was rated #1 for “Best Overall Home Security System of 2021” by U.S. News & World Report.
8.0
Price
8.0
Ease of use
8.0
Features
9.0
Service
8.3
Overall
Our Verdict
When choosing a home protection system, you want a company with a reputation for outstanding customer service, state-of-the-art technology, and good value. These are the pillars that Vivint was built on. So, when doing your due diligence to find the best security system for your home, Vivint is definitely worth a close look.
Whether you want a basic home security system or a more sophisticated one with smoke, fire, carbon monoxide, floods or freeze alert capabilities, Vivint has you covered. It offers customizable, comprehensive home protection and high-end wireless equipment.
We make the best effort to present up-to-date information; however, we do not guarantee the prices and terms of each of the brands. The above shall not be considered as an expert or professional advice for any matter.
Pros
- Sophisticated technological monitoring
- Highly lauded reputation
- Award-winning customer service
- Innovative equipment
Cons
- High upfront costs for equipment
- Best suited for homeowners not renters
Products & Pricing
Vivint’s home security plans offer a comprehensive system designed to give you the power to protect, monitor, and control your home from anywhere.
According to their website, each package includes a smart hub, the Vivint app, four smart sensors, a motion sensor, 24/7 monitoring, professional installation, and yard sign decals.
For those looking to enhance their security, optional add-ons are available, such as the Doorbell Camera Pro, Outdoor Camera Pro with spotlight, Indoor Camera Pro, smart locks, a smart thermostat, and a garage door controller. These additional products work together seamlessly to create a safer and more convenient home environment.
Though their website doesn’t state exact pricing, instead inviting you to receive a quote, they do state that they offer flexible payment options. This allows you to spread out payments interest-free, with financing available for up to 60 months.
Starter
Vivint’s Starter package offers essential home security features designed to provide peace of mind. This package includes 24/7 monitoring and intrusion detection, ensuring that your home is always protected. The system is managed through a user-friendly touchscreen control panel, and the accompanying mobile app allows you to monitor and control your security system remotely. This basic setup provides a solid foundation for safeguarding your home.
Premium
The Premium package offers comprehensive home protection with advanced features designed to enhance your security. This package includes 24/7 monitoring and intrusion detection, along with a touchscreen control panel and mobile app for easy system management. In addition to these core elements, it incorporates video security, allowing you to monitor your property in real-time, and theft deterrent measures for added peace of mind.
Premium Plus
This plan takes home security to the next level by combining advanced protection with smart home automation. This package includes 24/7 monitoring, intrusion detection, a touchscreen control panel, and a mobile app, ensuring that your home is always secure and easy to manage. In addition to video security and theft deterrent features, thepackage offers voice control, stored video clips for reviewing past events, and smart home automation. For added convenience, it also includes vehicle protection, making it a complete solution for securing both your home and your vehicles.
In-depth review
Features & Functionality
Vivint’s basic equipment package comes with Vivint Smart Hub, Vivint Yard Sign & Window Decals, 2–4 door or window sensors, a motion sensor, water sensor, professional installation, 24/7 monitoring, app control & hardware warranty. A unique feature that Vivint offers is that it has its own cloud-based smart home automation solution. It’s a system with centralized control, allowing remote access via a smartphone app, and it uses learning algorithms to automatically follow a user’s patterns of behavior.
Monitoring
Vivint provides 24/7/365 monitoring, a free mobile app allowing remote access to your home, live two-way voice communication, event notifications, and historical event tracking.
Alerts
The Vivint system is wireless, and the Vivint SkyControl panel has a battery backup in case of power failure. Customers away from home are alerted to events through Vivint’s free mobile app, which includes severe weather alerts. Response time between a duress alarm and Vivint contacting local authorities is as little as 30 seconds.
Home Automation
Vivint offers added home automation components available at additional cost. Here’s a quick look:
Door/window sensor
Glass-break detector
Motion sensor
Flood/freeze detector
Tilt sensor
Smoke detector
Carbon monoxide detector
Ease of Use
Vivint’s Smart Hub Control panel is the heart of its monitoring system. It’s easy to navigate and connects seamlessly with the mobile app for remote control of systems. The app also lets you live-stream your cameras. One terrific feature is that you can see and talk to someone at your front door without being in your home, and you can even unlock your front door while videotaping the event. Another bonus is that Vivint can update your equipment’s software, so there’s no need for an on-site tech or to purchase new equipment.
Available Packages
There are three available packages that you can get a quote for.
- Starter: This package provides basic home security with 24/7 monitoring and intrusion detection. It features a touchscreen control panel and a mobile app for remote system management, offering a solid foundation for home protection.
- Premium: This plan includes the previous package’s features, along with real-time video security. Managed through a touchscreen control panel and mobile app, it also includes theft deterrent measures for added peace of mind.
- Premium Plus: Combining advanced security with smart home detection, this plan offers 24/7 monitoring, video security, voice control, and vehicle protection. You manage the system through a touchscreen control panel and a mobile app. Additional features include stored video clips and theft deterrent measures.
Customer Service
Vivint built its business on providing the personal touch and is widely recognized for its customer care. Help and support are available by toll-free phone, online chat, and a dynamic FAQ on the Vivint website. Customer and technical support are available Monday – Friday from 7 am – 1 am ET, and Saturday from 7:30 am – 12 am ET. Account and billing information is always instantly available online.
Phone Support
Phone support is available Monday through Saturday.
Live Online Chat
Live chat is available on the company website.
User Reviews
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Write a reviewWe make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.
8.0
Price
8.0
Ease of use
8.0
Features
9.0
Service
8.3
Overall
Thank you!