Frontpoint
Written by
kylebishop
About the brand
Less than 10 years ago, three security systems experts teamed up to start Frontpoint from scratch in McLean, Virginia. It has since been one of the country’s top 10 home protection companies, offering 100% wireless and cellular home security, 24/7 monitoring, and automation packages with no hidden charges. Frontpoint keeps overall costs down by passing DIY installation savings on to its customers and sets high standards for its customer service. In 2011, Frontpoint won its ...first Angie’s List Super Service Award, and in 2013, it was accredited by the Better Business Bureau with an A+ rating. Read more
9.0
Price
10
Ease of use
10
Features
9.0
Service
9.5
Overall
Our Verdict
Frontpoint home security systems are designed to be easily self-installed, and along with its live technical support, the company offers great instructions and video tutorials on its website to walk you through the process. Frontpoint is a good value for the money for homeowners, renters, and small businesses alike.
With a solid range of equipment on offer, Frontpoint’s plans and packages are comprehensive, ensuring you get the protection you need. Even though video surveillance is only available with the top tier plan, pricing is competitive and therefore it’s worth considering the Ultimate plan for full coverage and protection.
We make the best effort to present up-to-date information; however, we do not guarantee the prices and terms of each of the brands. The above shall not be considered as an expert or professional advice for any matter.
Pros
- Good value for your money
- 30-day money-back guarantee by Frontpoint
- Easy to install
- Easy to use
- 3 Fail-safe backups
Cons
- No landline option
- No lifetime equipment warranty
Products & Pricing
There are a few options to choose from in terms of packages, and you can easily build your own package from scratch.
Essential Home Security System
As of August 2024, they offer a great deal for this package, costing only $69 instead of $386.93.
This is a good starting point for anyone new to home security. This system offers a simplified set of DIY devices that can be easily expanded as your needs evolve. Included in this package are a Frontpoint Hub & Keypad, two door/window sensors, and a Home Defense Kit with stickers and yard signs.
The system is designed for ease of installation, with step-by-step instructions provided through the Frontpoint app. You can manage and monitor your security setup right from your phone, ensuring control and peace of mind from anywhere.
With 24/7 professional monitoring, advanced notifications like arming reminders, and industry-leading dispatch times, the Essential Home Security System offers robust protection for your home. The system also features dual communication paths—cellular and Wi-Fi—providing reliable operation even during outages. Additionally, this package is fully customizable, allowing you to add equipment as your security needs change.
Total Home Security System
Priced at $329 (down from $1,061.87), this package offers home protection with advanced features. It includes a motion sensor, smoke and heat sensor, touchscreen, and an additional door/window sensor. You can also choose between indoor and outdoor cameras to monitor your property more effectively.
The system includes a Frontpoint Hub & Keypad as the central command center, a touchscreen for easy control of your security and smart home devices, and three door/window sensors to detect unauthorized entry. The motion sensor covers up to 40 feet, and the smoke and heat sensor provides early warning in case of fire, with professional monitoring ensuring immediate response. The package also includes a home defense kit with stickers and yard signs as a visible deterrent.
Installation is straightforward with step-by-step guidance provided through the Frontpoint app, and the system supports dual communication paths via cellular and Wi-Fi for reliability. With the Frontpoint mobile app, you can monitor and control your system remotely, ensuring your home is always secure.
Build Your Own System
It is also possible to build your own system. They suggest you start with a Frontpoint Hub and Keypad, and consider additional add-ons (at a cost), such as an indoor camera, a door/window sensor, a motion sensor, a wireless doorbell camera, a glass break sensor, a flood sensor, and a smoke+heat sensor.
In-depth review
Features & Functionality
Frontpoint equipment is delivered to your home and comes with simple self-installation instructions. There are also online video tutorials to assist in installation. The company’s free mobile app comes with the Interactive and Ultimate plans controls system functions remotely, monitors in real time, and receives alerts and detailed history reports.
All Frontpoint home alarm equipment is 100% wireless and the components communicate with one another. That means that if anyone tries to tamper with a system component, its built-in Smash and Crash protection alerts the monitoring center.
Monitoring
With Frontpoint, you can count on 24/7/365 monitoring. Since Frontpoint equipment is wireless and cellular, intruders can’t take out your security system by cutting your phone line.
Alerts
Response to a duress event is about 30 seconds between the time the alert is received by the monitoring center and first communication with the client. The mobile app alerts clients to any home security events that occur, and can even warn about looming severe weather.
Home Automation
There’s a long list of components that can be added to your system. These components include recessed and garage door sensors, image, CO, smoke & heat, and water & flood sensors, keychain remotes, panic pendants, wireless indoor and outdoor surveillance cameras, light controls, keypad door locks, and energy-conserving thermostats.
Ease of Use
The heart of Frontpoint’s system is its control panel, which is sleek and simple to navigate. The app is easy and straightforward, allowing you to arm or disarm your system from anywhere. The equipment installation is do-it-yourself, and because it’s pre-programmed by a Frontpoint technician, there’s no need to deal with the inconvenience of scheduling a tech to install your system. They claim that installation can be done within 30 minutes even if one has limited tech experience.
Available Packages
Essential Home Security System
The Essential Home Security System is a simple, customizable option for beginners, featuring a Frontpoint Hub & Keypad, two door/window sensors, and a Home Defense Kit. It’s easy to install and manage via the Frontpoint app, offering 24/7 monitoring, advanced notifications, and dual communication paths for reliable protection.
Total Home Security System
The Total Home Security System adds advanced features like a touchscreen, motion sensor, smoke and heat sensor, and optional cameras. It includes everything from the Essential package, with easy installation and remote management through the Frontpoint app.
Build Your Own System
Frontpoint lets you build a personalized system starting with a Hub & Keypad, with options to add cameras, sensors, and other devices to fit your specific security needs.
Customer Service
Frontpoint’s customer service consistently gets high marks for reliability and quick, helpful responses. The DIY installation is easy to do yourself, all you have to do is follow the included instructions. If you have any issues with the installation or the app, customer service reps are available to help. In addition, there are online user guides, FAQs, and videos available at any time to help you troubleshoot.
Phone Support
Phone support is available Monday - Friday from 8am. - 11pm EST, and Saturday - Sunday between 10am - 7pm EST.
Live Online Chat
Live chat is available on their website.
You can submit a question via the Frontpoint website, and a representative will call you back.
User Reviews
Be the first to share your experience!
Leave a review to help others make smarter decisions.
Write a reviewWe make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.
9.0
Price
10
Ease of use
10
Features
9.0
Service
9.5
Overall
Thank you!