Hear.com
Written by
aneecayounas
About the brand
Hear.com is a platform offering online-based hearing care and helps customers pick the most suitable devices to help their hearing loss issues. Since 2012, the company has helped over one million people in different countries. Hear.com employs over 1,000 hearing specialists and 5,000 partner audiologists, and it’s owned by WS Audiology. Our review discusses all details related to using this provider’s services. Here’s what you should know before choosing to do business ...with hear.com! Read more
13.0
Price
8.0
Ease of use
8.0
Features
8.5
Service
9.4
Overall
Our Verdict
Hear.com essentially works like any other hearing aid store, but the difference to some competitors like Yes Hearing is that this isn’t completely online-based. After completing a form, you get referred to a partner provider in your vicinity. Only after you visit them can you purchase the recommended product.
The pricing is solely available upon request, but the good news is that agents will try to offer customized quotes. You can pay for a hearing aid set at once, but the company also works with major financial plan providers to secure monthly payments. Hear.com has helped over a million clients during its first decade of existence, so it has a long tradition. If you like a personalized approach and don’t mind taking a hearing test at a partner provider, don’t hesitate to give them a shot.
Pros
- One-time purchases & monthly plans are both available
- Different types and grades of hearing instruments available
- A comprehensive FAQ section and useful articles
Cons
- Those without a hearing test must visit a partner provider to get one
- Pricing quotes are only available after contacting an agent
- You only chat with an AI assistant in the chatbot feature
Products & Pricing
The platform offers a trial that lasts for 45 days. During that time, you can try their services and see if the hearing aid chosen is the right fit for you.
Mid-level
This plan offers a mid-level hearing aid plan at $139 per month for a pair, designed to enhance your listening experience with advanced features. It includes speech clarity and noise reduction technologies, ensuring you can follow conversations with ease in various environments. The devices provide a customized sound experience with open, natural 360° sound, and are compatible with a smartphone app for easy adjustments. Additionally, the hearing aids feature Bluetooth connectivity and are rechargeable, offering convenience and flexibility for everyday use.
Advanced
For $169 per month, this advanced plan offers a superior listening experience compared to the mid-level option. While it includes all the features of the previous plan—such as speech clarity, noise reduction, natural 360° sound, and smartphone app compatibility—it goes further with enhanced speech clarity and noise reduction. This plan is particularly effective in challenging environments, ensuring effortless hearing and a more refined, natural sound. If you’re looking for the best in hearing aid technology, this advanced plan provides an upgraded, more comprehensive solution.
Premium
The premium plan, at $199 per month for a pair, gives the highest level of speech clarity and the most natural sound available. It also has advanced AI and machine learning capabilities. It’s designed to adapt seamlessly to your surroundings, making it ideal for demanding environments such as work, restaurants, city streets, and outdoor activities. If you seek the best possible hearing experience with state-of-the-art technology, the premium plan is an ideal choice.
In-depth review
Available Devices
Types of Models
Unfortunately, there isn’t much information available regarding the available brands and manufacturers at Hear.com. The company mentions that it works with leading manufacturers and aims to find the best option for each user. Let’s see a brief overview of some devices mentioned on the site.
Horizon Go AX
Horizon Go AX is a hearing aid made by this company in an effort to deliver an instrument that will take hearing improvement to the next level. This model uses AX technology, which has two different processors to separate background noise and speech. Thanks to that, you hear each word better and can focus on the other party participating in the conversion. The design is modern, and the hearing aids go behind your ear.
If you activate the Panorama mode, you can hear sounds from all directions, which is great for outdoors. Bluetooth connectivity ensures you can connect Horizon Go AX to a smartphone, TV, and other devices. You can download the Horizon app for better performance, and the batteries are rechargeable.
Horizon Mini X
It’s a completely in-canal hearing aid that offers a virtually invisible design while delivering optimal sound performance. You can filter out background noise and boost speech by simply pressing a button if you need to focus on the person you are talking to, which works well even in crowded environments.
Horizon Mini X has a soothing relax mode, which allows you to play relaxing sounds if you need to isolate yourself from the environment. The Horizon app makes it easy to control the volume remotely. These are battery-powered devices, so you need to monitor when you might need a replacement.
Features & Functionality
According to the pricing explanation, all devices offered by Hear.com come with a related smartphone app and Bluetooth technology to connect to other devices, and most have rechargeable batteries. You can expect features like 360-degree natural sound, noise reduction, and speech clarity with all devices.
However, only some models will have automation, machine learning and artificial intelligence features. These advanced details improve adaptation to different environments to secure better performance.
Ease of Use
The option to receive customized quotes isn’t exactly the easiest approach available. While the company claims it wants to find the best offer for you, that also means you only get pricing quotes from an agent, which gives them a lot of wiggle room to negotiate.
Other than that, hear.com is fairly simple to use. The website is intuitive and easy to navigate. You’ll need to visit a partner provider, so the service isn’t completely online-based.
The entire process is done in only three steps and they include the following:
- Speak to a specialist. After completing the questionnaire on the hear.com website or getting in touch with an agent, you can consult with a specialist on the best solution for your hearing.
- Take a hearing test. If you don’t have one, the company will refer you to the nearest Partner Provider to get a hearing test. You need to pay for it, but these costs are lowered if you choose to buy a hearing instrument via hear.com.
- Receive your device. You’ll receive them in a risk-free trial to see if they are a good choice for you.
Customer Service
Customer support works from 8 AM to 8 PM EST if you choose to contact them over the phone.
User Reviews
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Write a reviewWe make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.
13.0
Price
8.0
Ease of use
8.0
Features
8.5
Service
9.4
Overall
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